Frequently Asked Questions
Everything you need to know about your luxury hair journey.
What is the quality of the hair used in your products?
We use 100% Remy human hair, which means all cuticles are intact and aligned in the same direction. This ensures minimal tangling and a natural shine that lasts for a long time.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
Can I color or heat-style the hair extensions?
Yes, because our extensions are made from real human hair, they can be curled, straightened, and even dyed. However, we recommend using a heat protectant and consulting a professional for coloring to maintain hair health.
What is your return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging with the security seal intact. Due to hygiene reasons, we cannot accept returns on hair that has been worn or tampered with.
How do I choose the right shade for my hair?
We offer a free color matching service. You can send us a photo of your hair in natural lighting, and our experts will recommend the perfect shade from our collection.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible buy-now-pay-later options through our integrated secure payment gateways.